As soon as he heard about the incident, he flew to Java. He immediately arranged for relatives to be flown out there and arranged hotels for them. He met most of the relatives as they got off the plane and is making regular announcements to them to explain what is happening.
I do not think any other chairman of an airline has ever done this. The main complaint about the first Malaysian Airline crash was the lack of information. I know that often there is nothing to say, but relatives like to be informed of what is going on.
I do not think any other chairman of an airline has ever done this. The main complaint about the first Malaysian Airline crash was the lack of information. I know that often there is nothing to say, but relatives like to be informed of what is going on.
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