The club shop

[QPRWEBBIE]

Well I was there earlier and thought that the staff were the worse thing about it. While waiting to be served - no queue by the way, think I was the only person in there - i was fully informed of one members issues with a "boy" and who likes who and whether or not they should get rid of them on facebook.

Then no hello, please, thank you or goodbye.

Only for I had to get a present I would have left.

I think the staff need to become more preofessional, manners costs nothing!

Totaly agree, i was in there last week and as you the two of us were the only one's in there and as i walked up to the counter the two girls were talking about how one of there mums had bought them something and it was minging and told her to take it back.When they had finished one of them looked at me as if to say you are interupting us, took the goods of me said £28 ,gave me £2 change and carried on talking.Not a hello,thank you or goodbye, GREAT CUSTOMER SERVICE

[Yousef]

Firstly they stated a few weeks ago that the new shirts won't be available until the end of September. As already said above you can pre order them. The membership card is mostly used these days, you just need to print off the receipt for booking the tickets and present it to the stewards. The seat number will be on this, quite simple so no need to panic.

Enjoy the game

We are Premier League

Cheers mate. I have not got a printer, but I have taken a photo of seat locations from my account. Should be ok.

[stainrod10]

Aren't they waiting to get the sponsorship finalised first?

TF says they have, and will on the shirts Monday night. Therefore Lotto should be able to supply stock for the shop for Monday night.

[Nodge70]

Can't believe the combined business muscle of Tony and Amit can't bring pressure to bear on lotto and get the shirts out PDQ. How difficult can it be?

I understand Lotto have delivered the shirts. They're sitting in a warehouse somewhere in the home counties waiting to have the chosen sponsor's logo printed on them.

[robloft]

Totaly agree, i was in there last week and as you the two of us were the only one's in there and as i walked up to the counter the two girls were talking about how one of there mums had bought them something and it was minging and told her to take it back.When they had finished one of them looked at me as if to say you are interupting us, took the goods of me said £28 ,gave me £2 change and carried on talking.Not a hello,thank you or goodbye, GREAT CUSTOMER SERVICE

I think anyone who has experienced this level of (non) customer service should complain to the club, they should be made aware!

If any of my staff talked to clients in that manner they'd be on a formal warning and if they did it again p45 !!

[Juan]

I think the box office is just as bad. Sent 3 emails in the past- never got a reply to any.

[Bluehoop]

I'm not sure if this is common knowledge or not - but TF is the most pro-active kind of boss you could wish to meet. He liaises with and treats his staff in the same way as he does us - as in talks to us, twitters, invites competitions to sit with him and stuff like that.

So far as his other businesses are concerned, he has a policy, once a month, of being a member of staff, so to speak.

For example, he has worked on customer service, ticket sales and other counter kiosks, he has also done in-flight stewarding and probably just about every job you can imagine. It serves the purpose of allowing him to assess his workers, relate to them and show them that everyone is a part of the happy family.

It is a brilliant tool and I understand he uses it in all his businesses.

It will therefore be no surprise if, in the coming months/years, he spends time working with these people and he will be able to identify issues himself, perhaps some of them will feel more as though they are a part of the family, others will not respond and they will become a thing of the past.

It is however, an organic process and the current apathy is a sign of the times, not just with the shabby image portayed by the previous regime at QPR, it is endemic within our society.

Somehow though, Mr F seems to surround himself with people of a higher moral standard and I have no doubt that within the forseeable future, everything about our Club will have improved beyond recognition.

As much as our current monica is "in Neil we trust", very soon the same will be said of Tony Fernandes - well just so long as he treats this business in the same way as he does his others.

[Dazzer1977]

Of course there are no new shirts, it's not for sale yet. You can pre-order it online if you like.

The club haven't once advertised the new shirts are on sale. In fact they have always said PRE ORDER YOUR SHIRT AND BE THE FIRST TO GET ONE. Unfortunately mate some people either can't read or are just plain frigging stupid and like to have a pop at the club regardless of what they do.

I want to buy the 2015/16 shirt but the frigging club shop are full of monkey boys and is just plain crap, add to this the staff are just plain stupid because they don't even have a release date yet!

[robloft]

I'm not sure if this is common knowledge or not - but TF is the most pro-active kind of boss you could wish to meet. He liaises with and treats his staff in the same way as he does us - as in talks to us, twitters, invites competitions to sit with him and stuff like that.

So far as his other businesses are concerned, he has a policy, once a month, of being a member of staff, so to speak.

For example, he has worked on customer service, ticket sales and other counter kiosks, he has also done in-flight stewarding and probably just about every job you can imagine. It serves the purpose of allowing him to assess his workers, relate to them and show them that everyone is a part of the happy family.

It is a brilliant tool and I understand he uses it in all his businesses.

It will therefore be no surprise if, in the coming months/years, he spends time working with these people and he will be able to identify issues himself, perhaps some of them will feel more as though they are a part of the family, others will not respond and they will become a thing of the past.

It is however, an organic process and the current apathy is a sign of the times, not just with the shabby image portayed by the previous regime at QPR, it is endemic within our society.

Somehow though, Mr F seems to surround himself with people of a higher moral standard and I have no doubt that within the forseeable future, everything about our Club will have improved beyond recognition.

As much as our current monica is "in Neil we trust", very soon the same will be said of Tony Fernandes - well just so long as he treats this business in the same way as he does his others.

Very interesting and promising read, cheers !

[robloft]

I want to buy the 2015/16 shirt but the frigging club shop are full of monkey boys and is just plain crap, add to this the staff are just plain stupid because they don't even have a release date yet!

[LoftusRoadLad]

I'm not sure if this is common knowledge or not - but TF is the most pro-active kind of boss you could wish to meet. He liaises with and treats his staff in the same way as he does us - as in talks to us, twitters, invites competitions to sit with him and stuff like that.

So far as his other businesses are concerned, he has a policy, once a month, of being a member of staff, so to speak.

For example, he has worked on customer service, ticket sales and other counter kiosks, he has also done in-flight stewarding and probably just about every job you can imagine. It serves the purpose of allowing him to assess his workers, relate to them and show them that everyone is a part of the happy family.

It is a brilliant tool and I understand he uses it in all his businesses.

It will therefore be no surprise if, in the coming months/years, he spends time working with these people and he will be able to identify issues himself, perhaps some of them will feel more as though they are a part of the family, others will not respond and they will become a thing of the past.

It is however, an organic process and the current apathy is a sign of the times, not just with the shabby image portayed by the previous regime at QPR, it is endemic within our society.

Somehow though, Mr F seems to surround himself with people of a higher moral standard and I have no doubt that within the forseeable future, everything about our Club will have improved beyond recognition.

As much as our current monica is "in Neil we trust", very soon the same will be said of Tony Fernandes - well just so long as he treats this business in the same way as he does his others.

Brilliant policy...but I hope he don't wonna play in the team !!

[Kirill]

Brilliant policy...but I hope he don't wonna play in the team !!

Dunno, might be worth trying him instead of Agyemang.

[Bluehoop]

Brilliant policy...but I hope he don't wonna play in the team !!

The good news is Tony already said in interview that Neil is in sole charge of team selection and I doubt Neil will be afraid to say no, even to the gaffer.
I wouldn't be surprised though if Tony ends up inside that Spark costume one day