More bad communication from the club

[IsleworthRanger]

I renewed my season ticket online yesterday and decided to stump up for the ridiculous Super Hoop scheme so I could get an away season ticket as well as I go to the vast majority anyway and dont want to miss out and you have to join or you dont get one!!

I also wanted to buy all Home Cup games but it stated online that to do this and get the away season ticket after making my purchase for my season ticket and SuperHoop additional cost I had to e-mail the Box Office to let them know I wanted these

Anyway I e-mailed the Box Office requesting these and for a confirmation that all was ok and since then zilch!!!!!!!!!

Still I guess they did manage to squeeze £674 plus a £3.50 booking fee out of me so I cant really grumble can I? :sorry:

[Gerryhatrick]

We're a prem club with a commercial dept/box office no better than blue sq league standard. It's quite pathetic..

[upperloftpaul]

Leave off, they were rushed off their feet when I was in there yesterday afternoon! 6 people sitting doing jack!

[SteveQPR1975]

Last season went to buy ticket from the box office ! Was standing over 2 mins waiting while the women behind the computer finished putting her make up on lol

[dodge-stoke-r]

Last season went to buy ticket from the box office ! Was standing over 2 mins waiting while the women behind the computer finished putting her make up on lol

Was it worth the wait after she had finished?

[stan_bowles]

Was it worth the wait after she had finished?

She was using a plasterers spreader.

[bushcelt1]

shocking isleworth....the P.R from our club leaves a lot to be desired.

[TBLOCKRANGER]

I renewed my season ticket online yesterday and decided to stump up for the ridiculous Super Hoop scheme so I could get an away season ticket as well as I go to the vast majority anyway and dont want to miss out and you have to join or you dont get one!!

I also wanted to buy all Home Cup games but it stated online that to do this and get the away season ticket after making my purchase for my season ticket and SuperHoop additional cost I had to e-mail the Box Office to let them know I wanted these

Anyway I e-mailed the Box Office requesting these and for a confirmation that all was ok and since then zilch!!!!!!!!!

Still I guess they did manage to squeeze £674 plus a £3.50 booking fee out of me so I cant really grumble can I? :sorry:

Isle good to know I'm not the only one utterly confused by the online renewal process. I renewed today for £807.50 and didn't understand why home cup games couldn't be completed online but instead you have to separately email the box office? Bizarre considering the paper application form has a tick box for cup and away s/t.
I think I'll email the club tomorrow about cup games but would appreciate a post if anyone does get confirmation.

[Nodge70]

Five working days is a reasonable time scale for response.

[IsleworthRanger]

Five working days is a reasonable time scale for response.

Yes normally I would agree but on this occasion I have made my purchase and yet could lose out on the away season ticket to someone who renews in person after me this week as there were only 500 available

[IsleworthRanger]

Isle good to know I'm not the only one utterly confused by the online renewal process. I renewed today for £807.50 and didn't understand why home cup games couldn't be completed online but instead you have to separately email the box office? Bizarre considering the paper application form has a tick box for cup and away s/t.
I think I'll email the club tomorrow about cup games but would appreciate a post if anyone does get confirmation.

I will let you know if I get a response mate

[TBLOCKRANGER]

I will let you know if I get a response mate

Cheers mate, also I agree you need the confirmation due to the 500 limit on away s/t. I'm off to osterley park fun day that's in your neck of the woods, might pop over to the hare and hound for a cold pint of star at lunch knowing I'm skint, beer never tastes better than when you know you've been shafted. All have a great Sunday.

[IsleworthRanger]

Cheers mate, also I agree you need the confirmation due to the 500 limit on away s/t. I'm off to osterley park fun day that's in your neck of the woods, might pop over to the hare and hound for a cold pint of star at lunch knowing I'm skint, beer never tastes better than when you know you've been shafted. All have a great Sunday.

Great pub is the Hare and Hounds and full of English Indians if you know what I mean having a pint and egg and chips or a Sunday roast

[IsleworthRanger]

Just had a call from a lovely lady who says that my cup tickets and away season ticket are now all sorted

Got to say her customer service was excellent and she was a pleasure to deal with