Tweet
T&Cs for Season Ticket Holders clarified after constructive Family Stand consultation …
Representatives from the club including CEO Philip Beard met with a group of Season Ticket Holders that sit in the Lower Loft Family Stand on Tuesday (14th October).
A number of points were discussed and it was agreed that the club will review all Family Stand policies in consultation with supporters ahead of 2015/16 Season Tickets going on sale.
In the meantime, the club agreed that for the remainder of the 2014/15 season:
If you experience any behaviour that you feel is unacceptable in the Family Stand on a matchday, please send an SMS to the club’s confidential operations number 07557 435421, including as much information about the issue (e.g. seat details) as possible.
The club would like to thank all supporters that attended the meeting and those that have submitted feedback to the club, supporters’ groups and other representatives.
Thank you for your continued support.
Representatives from the club including CEO Philip Beard met with a group of Season Ticket Holders that sit in the Lower Loft Family Stand on Tuesday (14th October).
A number of points were discussed and it was agreed that the club will review all Family Stand policies in consultation with supporters ahead of 2015/16 Season Tickets going on sale.
In the meantime, the club agreed that for the remainder of the 2014/15 season:
- On occasions when a Young Adult 16-21, U16 or U8 within a group of Season Ticket Holders is unable to attend, accompanying adults will not be refused entry or relocated
- For home matches that are 7:45pm or 8pm kick-offs, Young Adult 16-21, U16 or U8 Season Tickets can be upgraded to adult tickets and the group of adults will be allowed to remain in the Family Stand. Supporters will be charged the difference between the per-match cost breakdown of the Season Ticket and a full price match ticket for the relevant price category. To do this, please call Box Office Customer Services on 020 8740 2613 (10.00am-5pm Monday to Friday and 9.00-12noon Saturdays).
- For home matches that are daytime or early evening kick-offs, Young Adult 16-21, U16 or U8 Season Tickets can only be upgraded to adult tickets if there is availability in any other Silver category seating area into which the group of adults will be relocated.
- Adults attempting to access the Family Stand using a Young Adult 16-21, U16 or U8 Season Ticket will be dealt with under the stadium rules of entry
If you experience any behaviour that you feel is unacceptable in the Family Stand on a matchday, please send an SMS to the club’s confidential operations number 07557 435421, including as much information about the issue (e.g. seat details) as possible.
The club would like to thank all supporters that attended the meeting and those that have submitted feedback to the club, supporters’ groups and other representatives.
Thank you for your continued support.