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Big fan of Fernandez but really narked that the club are knowingly and deliberately ripping us off on the phone lines.
If you are phoning for tickets make sure you choose the right option.
I sat down Wednesday morning at 10am exactly with two handsets and started to dial the club box office.
As expected the lines were very busy and it was over half an hour before I got through to an automated message which offered info on tickets.
You select option 1 for play off final ticket info.
Next option is 1) for accessible tickets or 2) for non accessible tickets.
I reasoned that because I was a season ticket holder and I was able to buy tickets at the first priority that I should choose option 1 and that 2 would be for people wanting info on ticket sales later on in the week, members for example.
When you choose option 1 you then get a recorded message that lasts for one minute at the end of which it says "sorry all our agents are busy, please call back later when we will be happy to answer your call"
This process repeated itself literally dozens of times before at the end of one of the minute long messages it actually started ringing.
Hurray I thought , finally got through.
If only.
The phone then rings for exactly 5 minutes before being timed out and you get cut off.
I continued dialling on both handsets for 3 hours and 15 minutes making a total of just under 500 calls in all, getting through to the recorded message literally hundreds of times but rarely got to a ring tone and when I did was cut off after 5 minutes.
Eventually I got through to an actual person and was immediately asked which option had I chosen - option 1 I replied - only to be told that this was for disabled access and I should of chosen option 2.
So basically I had wasted 3 hours and 15 minutes choosing the wrong option.
Why on earth couldn't the original message say " choose option 1 for disabled tickets and option 2 for all other tickets".
A lot clearer and less chance of choosing the wrong option like myself and 2 others I know of.
The fact I was choosing the wrong option I can accept and put it down to one of those things. But what happened next has really naffed me off.
Shortly after securing my tickets I got a text from Tesco mobile saying as I had gone over a certain external charges limit my phone service had been suspended and I needed to call customer care.
Called customer care and was told that I had incurred charges of £37.60 repeatedly calling a high rate number that very morning - QPR box office!
I had been charged 20 pence for every time I had listened to a minute long message which cut me off at the end as "all our agents are busy"
Basically they have ripped me off for 188 calls to a message with no chance of being answered - just charged and cut off.
My other handset was the landline and as I was using both continuously I can only expect to have racked a up a similar number of charged messages on this phone too!
There is no way you can avoid this message on option one, it simply charges you then cuts you off.
Disgrace!!
Anyone opting for option one, and there must have been thousands of us, including any genuine disabled fans have been tucked up good and proper.
I think it's bang out of order that the club have knowingly and deliberately set up the phone lines to rip us off in this way.
Basically my reward for buying tickets to support the team on it's biggest game for years is to be fleeced to the tune of what is probably over £70 by deliberate charging of pre recorded messages before being cut off and forced to phone and be ripped off again.
If you are phoning for tickets make sure you choose the right option.
I sat down Wednesday morning at 10am exactly with two handsets and started to dial the club box office.
As expected the lines were very busy and it was over half an hour before I got through to an automated message which offered info on tickets.
You select option 1 for play off final ticket info.
Next option is 1) for accessible tickets or 2) for non accessible tickets.
I reasoned that because I was a season ticket holder and I was able to buy tickets at the first priority that I should choose option 1 and that 2 would be for people wanting info on ticket sales later on in the week, members for example.
When you choose option 1 you then get a recorded message that lasts for one minute at the end of which it says "sorry all our agents are busy, please call back later when we will be happy to answer your call"
This process repeated itself literally dozens of times before at the end of one of the minute long messages it actually started ringing.
Hurray I thought , finally got through.
If only.
The phone then rings for exactly 5 minutes before being timed out and you get cut off.
I continued dialling on both handsets for 3 hours and 15 minutes making a total of just under 500 calls in all, getting through to the recorded message literally hundreds of times but rarely got to a ring tone and when I did was cut off after 5 minutes.
Eventually I got through to an actual person and was immediately asked which option had I chosen - option 1 I replied - only to be told that this was for disabled access and I should of chosen option 2.
So basically I had wasted 3 hours and 15 minutes choosing the wrong option.
Why on earth couldn't the original message say " choose option 1 for disabled tickets and option 2 for all other tickets".
A lot clearer and less chance of choosing the wrong option like myself and 2 others I know of.
The fact I was choosing the wrong option I can accept and put it down to one of those things. But what happened next has really naffed me off.
Shortly after securing my tickets I got a text from Tesco mobile saying as I had gone over a certain external charges limit my phone service had been suspended and I needed to call customer care.
Called customer care and was told that I had incurred charges of £37.60 repeatedly calling a high rate number that very morning - QPR box office!
I had been charged 20 pence for every time I had listened to a minute long message which cut me off at the end as "all our agents are busy"
Basically they have ripped me off for 188 calls to a message with no chance of being answered - just charged and cut off.
My other handset was the landline and as I was using both continuously I can only expect to have racked a up a similar number of charged messages on this phone too!
There is no way you can avoid this message on option one, it simply charges you then cuts you off.
Disgrace!!
Anyone opting for option one, and there must have been thousands of us, including any genuine disabled fans have been tucked up good and proper.
I think it's bang out of order that the club have knowingly and deliberately set up the phone lines to rip us off in this way.
Basically my reward for buying tickets to support the team on it's biggest game for years is to be fleeced to the tune of what is probably over £70 by deliberate charging of pre recorded messages before being cut off and forced to phone and be ripped off again.
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