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Please see a summary of the meeting held this evening below:
Dear All,
Just got back from the Lower Loft meeting at Loftus Road.
Present were 7 fans from the LL, Phil Beard, Jenny Winstanley (Ops Manager), Andy Rees (Customer Liaison), Diane (Box Office), One other Box Office representative whose name I didnt get.
I think its fair to say that the club held its hands up for what has happened. Myself and one other supporter gave Phil Beard documents explaining the issues. Mine listed 38 points which I collated from all of the emails you sent me. Phil Beard promised to answer all of them.
I also gave the club a copy of every email that I had received from you all, deidentified (because I felt it best to do so) to make the point about the depth of feeling.
Discussions covered a number of topics including:
Adults using kids tickets
swearing
Location of the Family Stand (but don't expect it to move)
Adult entry without kids
Upgrading of kids tickets to adults for night games
The Stoke game shambles
Consultation with fans
Terms and Conditions
Stewarding
The outcome is that the club have agreed the following:
Adults caught entering on Child tickets will be dealt with under the rules of entry
Swearing will be dealt with under Stadium regulations
For the rest of this season no adult fan will be be turned away if they do not have a child with them
For the rest of this season no fan will be relocated if you go without your child
Before the end of this season the Club will begin consulting with the fans on the Family Stand for next season, including its location, and the terms and conditions of its operation.
The club will continue to monitor any abuse of the Family Stand rules, other than that mentioned above.
The club will write again to all Lower Loft Adult Season ticket holders sumarising the meeting.
Taking into account the outcome above I plan NOT to leaflet the Lower Loft at the Liverpool game because I feel that the club has addressed the immediate issues and has promised to consult for next season. I will of course retain the Leaflets should they be needed in the future.
I'd like to thank everyone for the support with this issue. In my opinion the outcome is positive, I hope that you all agree. Andy Rees did say that if at anytime fans have problems please email him.
I will keep all of your emails and advsie again as and when I hear anything.
Once again many thanks to you all. I think we've got the best result that we could have hoped for this season, and the promise of discussions for next season
Best Regards,
Steve
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I also think that we need to give credit to the club and Phil Beard. He didn't hide away from us, he fronted up at the meeting and listened, and then acted. Full credit to him.
Now we can get back to supporting the team.